I have not received my purchase confirmation
Confirmation of your purchase arrives immediately to the email address you provided when you registered. Be sure to check the Spam, Junk or other folders of your email, as it is possible that it arrived there. In case you do not find it in any folder, please send us an email with your full name to firstname.lastname@example.org.
Why does the confirmation arrive in the Spam, Junk or Other folder?
Your email security filters the emails you talk to most often and the ones that are completely new usually go to the referral folders. So you can add us as a contact or just check that our replies arrive in your main inbox.
I received my tracking number but no information appears or it appears as non-existent or lost.
If you have already received the tracking number that was automatically generated, it is possible that the courier service has not yet updated its platform. It is recommended that you try again in the next few business days.
Where do you ship my orders?
Our orders are shipped using different delivery companies depending on the country and availability. In the email in which we provide the tracking number, you will be informed of the shipping tracking method.
Why haven't I received my order?
If we have confirmed the order number and the tracking number, it means that the order is in progress and we are respecting the established times. If you have any doubts, please read our shipping section.
If we are out of schedule, please do not hesitate to contact us with the order number at email@example.com.